Today's heightened security consciousness has caused corporations to take proactive steps to protect their telephone systems from toll fraud. Unsecured telephone networks can allow criminals to sell corporate phone access to our enemies. According to Security.ITworld.com's article "Keep on the lookout for toll call fraud," the FBI treats some cases of toll fraud as intelligence threats.
In this day and age of corporate espionage, the importance of tracking the source of a call, and detecting internal or external toll fraud has escalated in priority for many CEOs in today's heightened security-conscious climate. According to a study by the American Society for Industrial Security, industrial espionage could account for potential losses for all American industry of as much as $63 billion. The actual dollar amount is heavily debated, but everyone agrees that the problem can't be taken lightly. Toll Fraud alone costs the American economy $5 billion annually.
Sophisticated call accounting software systems can be implemented to reduce the risk of toll fraud while also helping corporations rein in spending on telecom services. Often companies are unsure of how much they spend on telecom services, and telecom expense management systems can help recover wasted expenditures on lines no longer in use, and erroneous carrier phone bill charges. Unsecured phone networks leave proprietary information, corporate assets, and trade secrets open to hackers. Installing a full featured call accounting system provides a safe base of operation against internal and external threats.
Through real-time call data records (CDRs) collection and automated, customizable reports and alerts, enterprises can protect themselves against unauthorized phone use, tracing all calls back to their origination. Companies can realize 10 - 30% or more in savings by deploying a full featured telecom expense management system. These savings can often pay for the cost of implementing the call accounting system. In addition to the peace of mind that a secure telephony system provides, enterprises can also be assured that a secured phone system will help them be in full compliance with Sarbanes-Oxley and HIPAA regulations as regards call detail records.